Products
What is speciality coffee?
These beans are higher quality coffee. Their quality and taste can be identified quite easily.
They are not 'normal' coffee beans and they certainly don't taste like your average coffee beans.
Coffee is graded using a standardised industry process which is set by the Speciality Coffee Association (SCA). The process of grading coffee includes giving it a score out of 100. Any coffe that scores over 80 points is graded as speciality.
Within Scorgo we don't stop there! We ensure that when sourcing our products, not just coffee, it is done through fair trade or ethically sourced as it's coined within the industry.
We repeat within our business model a lot that we live ot strong personal and professional morals and this is one area that we really champion our ethos.
What grind size do I need?
You will find that the grind size can vary based upon the coffee you are using and the type of drink you are preparing but we can offer you some general recommendations.
- Espresso - Fine
- Moka Pot, V60, AeroPress - Medium to Fine
- Drip coffee makers - Medium to Coarse
- Cold Brew - Coarse
- French Press / Cafetiere - Coarse
How should I store my coffee?
This is an important question and we have a few recommendations below.
- Don't freeze or refrigerate your Scorgo coffee
- Store your Scorgo coffee in the packaging that it is sent to you in or a vacuum sealed container
- Always consume before the use by date on your packaging
- Refrain from grinding all of your beans at once. This reduces the lifespan of the coffee because ground coffee doesn't maintain its freshness as long as whole coffee beans
- If you do grind it, consume it within 14 days of it being ground
Just something to consider and look out for; when purchasing other brands of coffee, check when the roasting date was. You may find that it was roasted months before you purchased it. We are confident that any coffee that is more than 3-months post-roast will not be how you expect it to be.
What do you mean when you refer to 'resting' or 'rested beans'?
The short answer to this is, our customers do not need to worry or think about if their coffee has been suitably rested. We do this for you and we will only send you coffee that we know has been suitably rested.
The term rested coffee refers to a process that takes place after coffee has been roasted. There's no harm that is posed to anyone for un-rested coffee but it will not taste as the roaster intended.
After roasting, carbon dioxide is released from the beans. It's a natural reaction to roasting coffee.
Resting the coffee beans allows for the carbon dioxide to sufficiently escape. You will notice that your coffee bag has a one way valve where you can draw in the delicious smell if you squeeze the bag.
Just take a moment to think about that amazing smell.
We pack Scorgo coffee in this type of packagaing to allow for carbon dioxide to dissipate whilst not allowing other environmental gasses into the beans.
Why does my coffee taste bitter?
This is likely due to overextraction.
Try using a coarser setting when grinding your beans.
Dialing in your grind size for each bean can be trial and error but persevering will yield a delicious flavour and an amazing aroma.
If you are still experiencing issues, please contact us and we'll be happy to give some troubleshooting tips.
Why does my coffee taste sour?
If your coffee tastes a little too weak or sour, it is probably due to underextraction.
Try using a finer setting when grinding your beans.
Dialing in your grind size for each bean can be trial and error but persevering will yield a delicious flavour and an amazing aroma.
If you are still experiencing issues, please contact us and we'll be happy to give some troubleshooting tips.
Do you offer any brewing recommendations or tips?
Yes, absolutely. Please see our Coffee Brewing Methods and Guides on our Home Page.
We know our coffee inside out and generally our beans are suitable for most brewing methods.
However, we offer some suggestions in our Brewing Guides.
Is your packaging recyclable?
Yes, our delivery boxes, packaging and coffee bags are all recyclable.
Are your coffee beans ethically sourced / direct trade?
Yes.
We only source coffee from legitimate UK suppliers who in turn source the raw un-roasted coffee via ethically sourced or direct trade methods.
Following this ethos means the farmers get better prices for their seeds and we can roast better quality beans.
We are a family-run roastery. We have robust personal and business morals & values so this approach fits naturally into our busines model.
What is meant by natural and chemically processed decaf coffee?
Firstly, we do not stock chemically processed decaf coffee. You'll thank us when you realise why.
Scorgo decaf coffee is processed using 100% natural methods. Zero solvents and zero chemicals.
We don't stock chemically processed decaf because it doesn't align to our business model.
Chemically processed decaf coffee commonly uses the following chemicals and solvents.
- Methylene Chloride
- Ethyl Acetate
- Indirect-Solvent Method
How much caffeine is in decaf coffee?
Typically all decaf coffee holds up to 0.8% of caffeine. There is no one process that fully removes caffeine from coffee.
We can reassure that you that our decaf meets this regulatory requirement and our decaf is processed via a 100% natural method before it is imported to the UK.
UK regulations state that decafeinated coffee must have at least 97% of its caffeine removed.
On average, one cup of Scorgo decaf coffee has around 0.1 to 0.3mg of caffeine.
We hold samples of our batches of coffee so if there are ever any issues with any of our roasts, we can check the batch number on the Scorgo product packaging to the sample we hold and investigate the issue.
What quality assurance or quality controls do you have in please?
We are a professional family-run roastery who takes pride in our business and servicing our amazing customers.
Below are a few things that we do to offer reassurance to our customers.
- We are a registered Limited company on Companies House.
- We have all relevant business insurances actively in place.
- We are registered with the local council as a food business and we hold a 5* food hygeine rating with the Food Standards Agency.
- We hold samples of our batches of coffee so if there are ever any issues with any of our roasts, we can check the batch number on the Scorgo product packaging to the sample we hold and investigate the issue.
- We only purchase quality and legitimate products from legitimate suppliers
- We have established policies on our website that are clearly visible to all customers.
- We continually seek to improve our busienss to provide the best level of customer service. The ethos of treating others how you wish to be treated yourself is embedded in our business and our staff.
Orders
Where can I find my invoice?
Your invoice is sent to the email address you provided us when you made your order. You will also have been sent a hard copy of your invoice with your parcel. If you cannot find it, please use the following methods.
If you have created a customer account, you can find your invoice by logging in and downloading a copy.
If you have not created a customer account, please contact us here or at info@scorgocoffeeandroastery.co.uk and we can provide you with a copy via email.
I've got an issue or a question about my order and I need to contact you. What should I do?
Please contact us here or at info@scorgocoffeeandroastery.co.uk
Please include the following information to help us assist you the best we can.
- Name.
- Delivery address.
- Email address on the order.
- Order number.
How can I track my order?
Soon after you complete and pay for your order it will begin to get processed via our e-Commerce systems.
You will recieve communications as to the stages and via our delivery partner (Royal Mail).
These communications will be sent via your preferred communication method that you inputted when you made your order. Please check that the information is correct.
If you have not had any order confirmation within 24 hours of the order being made please contact us here and we will invistigate it for you.
If your order does not arrive within 5 working days, please contact us and we will be happy to help.
You can also contact us at info@scorgocoffeeandroastery.co.uk.
Please refer to our Terms & Conditions and our Shipping Policy.
How do I amend or cancel my order?
Order Amendments
If you have created a customer account, please log in here and make the relevant amendments that you wish to make. If you experience any issues, please contact us here or at info@scorgocoffeeandroastery.co.uk.
If you have not created a customer account please contact us here or at info@scorgocoffeeandroastery.co.uk.
Please note that orders can only be amended before they are dispatched.
Order Cancellations
If you have created a customer account, please log in here to cancel your order. If you experience any issues, please contact us here or at info@scorgocoffeeandroastery.co.uk.
If you have not created a customer account please contact us here or at info@scorgocoffeeandroastery.co.uk.
Please note that orders can only be cancelled before they are dispatched.
Shipping & Delivery
What are your shipping terms?
Please find our shipping policy here.
To summarise, all orders made on a Monday to Saturday (not including public bank holidays in England) will be shipped either the same day or the next business day. Depending on what time of day the order was made.
Orders made on a non-business day will be shipped on the closest following business day.
Shipping costs are calculated based upon the size and gross weight of the parcel. We have no control over shipping costs.
Once you have made your order, you will receive an email with the relevant shipping information.
Please make sure you accurately provide your contact and shipping information. We cannot be held responsible for ay shipping errors due to inaccurate information.
Our standard delivery method is via the Royal Mail Tracked 48 service. This is a 2-5 business day delivery service. Please see the Royal Mail website for their terms of delivery.
We do not recommend leaving your coffee in a 'safe place'. Outside environmental conditions can significanly damage the quality of your products especially in adverse weather conditions. And pests can potentially penetrate your parcel.
We only ship to legitimate addresses within the landmass of Mainland United Kingdom.
Do you offer free delivery?
Yes on orders over £35.
How much does shipping cost?
This in completly dependant on your order. We have no control over shipping costs and it varies depending on the gross weight and size of your parcel.
Before purchasing anything on our store, you will see the exact cost of shipping for your order. There are no hidden costs.
I have received my parcel in a damaged state, what do I do?
Request that the delivery driver log the damage.
Take a picture straight away. If the parcel was not handed to you, take a picture of your parcel in the location that you found it.
Contact us via email (info@scorgocoffeeandroastery.co.uk) as soon as you can with the issue and please provide us with any photo(s) that you took. We wil work with you to resolve the issue.
Contact Royal Mail here and follow their internal processes.
Please note that we will take no responsibility for any parcels that you have arranged to be left in a 'safe place' or elsewhere other than the delivery address that you provided. You redirect at your own risk and in line with the terms of conditions Royal Mail have set when you approved for them to redirect your parcel or leave it in a safe place.
Please view our shipping policy, terms and conditions and returns policy.
Where is my parcel? How do I track it?
Step 1. Copy your tracking number from your shipping email.
Step 2. Click here to be directed to the Royal Mail Track and Trace website.
Step 3. Input your tracking number into the box and click Track Your Delivery.
If there is no information present, your parcel may have only recenly been shipped so it will have no tracking history.
Give it 12 hours to allow for the systems to update and then try again.
If you have not received your order within 5 working days please contact us here or at info@scorgocoffeeandroastery.co.uk.
Useful Royal Mail Links
Customer Accounts
How do I create a customer account?
Step 1. Click on the account icon in the top right of the page or click here for direct access.
Step 2. Follow the instructions on the screen to create your account and update your information.
If you have any issues, please contact us here or at info@scorgocoffeeandroastery.co.uk.
I've made an order but my customer account does not show any order information. What do I do?
Please ensure you are logging in with the correct credentials that you made the order with.
It's often that customers have made multiple accounts with different email addresses and not realised the autofill has directed you to a specific account.
If this does not resolve the issue, please contact us here or email us at info@scorgocoffeeandroastery.co.uk.
We will work with you to sort the issue.
I cannot remember my account log in details. What do I do?
On the login screen, simply click on the hyperlink to reset your password.
If the issue persists, please contact us here or at info@scorgocoffeeandroastery.co.uk
Subscribe & Save
What is Subscribe & Save?
It is a great way to never run out of your delicious Scorgo coffee.
Our Subscribe & Save service allows you to have full control over the following.
- You choose which Scorgo coffee you wish to recieve.
- You choose the frequency that you want it delivered.
- You choose your varierty.
- You can start, pause and stop at any time.
Please note that we cannot stop or amend an order once it has been dispatched.
Our subscription policy can be found here.
How to I Subscribe & Save?
Excellent decision. We will make sure you do not run out of delicious Scorgo coffee.
Simply choose which Scorgo coffee you wish to subscribe to, select your variety, pick your frequency and complete your account registration.
You can find a copy of our subscription policy here.
How much Scorgo coffee do you recommend I purchase?
We're not for over-selling. Coffee needs to be enjoyed with purpose. You'll hear us say that a lot.
Just buy what you think you will need. That's also a great feature of the Subscribe and Save facility.
The below should give you something to reference for monthly useage.
- 1 cup per day - x2 250g bags.
- 2 cups per day - x1 1kg bag.
- 3 cups per day - x1 1kg bag & x2 250g bags.
- 4 cups per day - x2 1 kg bags.
- 5 cups per day - x2 1kg bags & x2 250g bags.
Please know that this is a rough guide and your consumption can depend on your preferred brewing method(s).
The key benefit of our Subscribe & Save service is that you have full control over your subscription. Our subscription policy can he found here.
Can I alter & amend my subscription?
Yes. You have full control over your subscription. Whether you have too little or too much Scorgo coffee or you are going away, you can make amendments.
Simply navigate to your login and make your amendments.
However, please note that subscription orders that have been dispatched, cannot be amended.
For more information please refer to our subscription policy here.