Shipping policy
Scorgo Coffee & Roastery Co. Shipping Policy
Domestic Customers
Your order will be shipped from roasted stock that has been suitably rested to facilitate the delicious taste that you deserve.
All orders made on a Monday to Saturday (not including public holidays in England) will be shipped either the same day or the following business day, depending on when your order was made.
Orders made on non-business days will be shipped on the closest following business day. We will get your order to you as fast as possible and we have an efficient fulfilment process.
Shipping costs are calculated based upon the gross weight and size of each product. We have no control over shipping costs.
Once you make your order, you will receive an email with the relevant information, and you may receive updates on your parcel(s). When making your order, please ensure that your delivery and contact information is correct as we cannot be held responsible for any shipping errors caused by incorrect information.
Our standard delivery method is via the Royal Mail and as standard, we use the Tracked 48 service which is 2 – 5 business day delivery*. We find this to be the most cost-effective solution for our customers, and it has full tracking and a delivery photo service.
Should you prefer to receive your product(s) faster, we also offer a Royal Mail Tracked 24 service. This is a 1 – 2 business day delivery*. The Tracking 24 service has full tracking and a delivery photo service.
We do not recommend leaving coffee in a ‘safe place’ outside especially during poor weather conditions as this may damage the quality of your coffee.
Please note we only ship to legitimate addresses within the landmass of Mainland United Kingdom. This is categorised as mainland England, mainland Scotland and mainland Wales. We do not ship to any islands of Great Britain, Northern Ireland, the Republic of Ireland, any P.O. Box, BFPO address, any of the UK Overseas Territories or the rest of the world. For any orders that are returned to us by our delivery supplier, we will deduct the cost of returning the product to us plus an admin charge of 10% of the purchase price.
*Royal Mail states that their deliveries may take up to 28 days to arrive however, this is for all products that are sent via Royal Mail, and we find they tend to be within the 1 – 2 or 2 – 5 business day timeframe. Please contact us if your product(s) have not arrived within 14 days.
We offer free domestic shipping for orders over £35.
All other domestic shipping starts at £3.99 for standard and £6.99 for express.
Commercial Customers
Commercial local delivery service
Your order will be delivered from stock that has been suitably rested to facilitate the delicious taste that you deserve.
We offer a free local delivery service to the below post codes once per week on an agreed day. Please discuss this with your business manager.
TS1, TS2, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS16, TS17, TS18, TS19, TS20, TS21, TS22, TS23, TS24 and TS25.
We offer a reduced commercial delivery price for the below post codes, once per week on an agreed day. Please discuss this with your business manager.
TS10, TS11, TS12, TS13, TS14, TS26, TS28 and TS29.
Our logistics team can offer you a 1-hour slot on the agreed delivery day for when your coffee will be delivered to you. Please ensure there is someone available at your delivery address during this time. We cannot return to your delivery address to make a second delivery attempt. Failed delivery attempts will then be required to be fulfilled by the customer at your expense and convenience.
You are not obliged to receive your order via this method but please discuss your delivery requirements with your business manager.
If you choose to receive your order via an alternative delivery method, shipping costs are calculated based upon the gross weight and size of each product. We have no control over shipping costs. Once you make your order, you will receive an email with the relevant information, and you may receive updates on your parcel(s).
Please ensure that your delivery and contact information is correct as we cannot be held responsible for any shipping errors caused by incorrect information. Please ensure there is someone available at your delivery address to receive your order.
Our standard delivery method is via Royal Mail and we use their Tracked 48 service which is 2 – 5 business day delivery*. We find this to be the most cost-effective solution for our customers and it has full tracking and a delivery photo service.
Should you prefer to receive your product(s) faster, we also offer a Royal Mail Tracked 24 service. This is a 1 – 2 business day delivery*. The Tracking 24 service has full tracking and a delivery photo service.
Please note we only ship to legitimate addresses within the landmass of Mainland United Kingdom. This is categorised as mainland England, mainland Scotland and mainland Wales.
We do not ship to any islands of Great Britain, Northern Ireland, the Republic of Ireland, any P.O. Box, BFPO address, any of the UK Overseas Territories or the rest of the world. For any orders that are returned to us by our delivery supplier, we will deduct the cost of returning the product to us plus a restocking charge of 15% of the purchase price.
*Royal Mail states that their deliveries may take up to 28 days to arrive however, this is for all products that are sent via Royal Mail, and we find they tend to be within the 1 – 2 or 2 – 5 business day timeframe depending on the service chosen. Please contact us if your product(s) have not arrived within 14 days.
Please visit the Royal Mail website for their delivery FAQ's.
Commercial orders outside the criteria of our local delivery service
Your order will be shipped from stock that has been suitably rested to facilitate the delicious taste that you deserve. Please discuss your delivery requirements with you business manager.
Shipping costs are calculated based upon the gross weight and size of each product. We have no control over shipping costs.
Once you make your order, you will receive an email with the relevant information, and you may receive updates on your parcel(s). Please ensure that your delivery and contact information is correct as we cannot be held responsible for any shipping errors caused by incorrect information. Please ensure there is someone available at your delivery address to receive your order.
Our standard delivery method is via Royal Mail and we use their Tracked 48 service which is 2 – 5 business day delivery*. We find this to be the most cost-effective solution for our customers and it has full tracking and a delivery photo service.
Should you prefer to receive your product(s) faster, we also offer a Royal Mail Tracked 24 service. This is a 1 – 2 business day delivery*. The Tracking 24 service has full tracking and a delivery photo service.
Please note we only ship to legitimate addresses within the landmass of Mainland United Kingdom. This is categorised as mainland England, mainland Scotland and mainland Wales.
We do not ship to any islands of Great Britain, Northern Ireland, the Republic of Ireland, any P.O. Box, BFPO address, any of the UK Overseas Territories or the rest of the world. For any orders that are returned to us by our delivery supplier, we will deduct the cost of returning the product to us plus a restocking charge of 15% of the purchase price.
*Royal Mail states that their deliveries may take up to 28 days to arrive however, this is for all products that are sent via Royal Mail, and we find they tend to be within the 1 – 2 or 2 – 5 business day timeframe depending on the service chosen. Please contact us if your product(s) have not arrived within 14 days.
Please visit the Royal Mail website for their delivery FAQ's.