Subscription Policy

Scorgo Coffee & Roastery Co. Subscription Policy

Last updated: April 2026

This policy applies to all subscription products purchased from Scorgo Coffee & Roastery Co. Ltd trading as Scorgo Coffee & Roastery Co. (“we”, “us”, “our”) via our online store at www.scorgocoffeeandroastery.co.uk.

1. How Subscriptions Work

When you purchase a subscription product, you agree to a recurring payment at the frequency selected at checkout (e.g. weekly, fortnightly, monthly). Your chosen coffee will be freshly roasted and dispatched to you automatically at each billing interval.

2. Billing

Payment is taken automatically on your billing date using the payment method provided at checkout. You will receive an email notification before each renewal. Subscription orders are processed at a discounted rate and are subject to the terms of this policy.

3. Cancellation

You may cancel your subscription at any time. To avoid being charged for the next billing cycle, you must cancel before your next billing date. Cancellations made after the billing date has passed will take effect from the following billing cycle meaning you will still receive and be charged for the order already in progress.

To cancel, log in to your account at www.scorgocoffeeandroastery.co.uk and manage your subscription from your account dashboard. Only you can cancel your subscription but if you have any issue, please contact us at info@scorgocoffeeandroastery.co.uk. Any items that have been paid for but not been dispatched when you choose to cancel your subscription, will be fully refunded. Any items that have been paid for but dispatched will not be refunded but you will receive the item(s) you have paid for.

There may be occasions where Scorgo Coffee & Roastery Co. will cancel your subscription / account. Under these circumstances, we will only do so if we believe that by conducting a transactional business exchange, Scorgo Coffee & Roastery Co. would be breaking the law or harming itself as a legal business entity. You will be notified in writing of this termination. Any item(s) that have been paid for in full will be dispatched to you. Any item(s) that have not been paid for in full will not be dispatched.

4. Pausing Your Subscription

You may pause your subscription at any time before your next billing date. Pauses requested after the billing date has passed will take effect from the following billing cycle. You cannot pause a subscription for an order that is already within the current billing cycle.

5. Refunds

As our coffees are roasted to order and are perishable goods, the following refund terms apply:

• Undispatched orders — if your order has not yet been dispatched at the time of cancellation, you are entitled to a full refund of that order.
• Dispatched orders — once your order has been dispatched, we are unable to offer a refund. This applies to all subscription orders as they are fulfilled as freshly roasted, perishable goods produced specifically for your order.

This policy is in accordance with the UK Consumer Contracts Regulations 2013 and does not affect your statutory rights.

6. Changes to Your Subscription

You can update your subscription preferences (such as grind type, delivery frequency, or coffee selection) at any time through your account dashboard, subject to changes being made before your next billing date.

7. Contact Us

If you have any questions about your subscription, please contact us at info@scorgocoffeeandroastery.co.uk or visit our Contact page.