Terms of service

Scorgo Coffee & Roastery Co. Ltd trading as Scorgo Coffee & Roastery Co.

Terms and Conditions

1.          Definitions and Interpretation

1.1.             Scorgo Coffee & Roastery Co. is a trading name of Scorgo Coffee & Roastery Co. Ltd. Registration Number 17137307, registered in England and Wales. 

1.2.            ‘Us’, ‘Our’, ‘We’, the ‘Supplier’ are identified as Scorgo Coffee & Roastery Co. and Scorgo Coffee & Roastery Co. Ltd is the same; this also includes Our employees. We are the Supplier of products and services to You, Our Customer. 

1.3.            Our customers are commercial (B2B) and domestic (B2C). ‘You’, ‘Your’ and ‘Your organisation’ are identified as Our Customer regardless of whether you are a commercial or domestic customer. We may also refer to this term as the Consumer.

1.4.            Any products or services offered to our customers do not imply or establish any affiliation, partnership, or association with any other public or private sector entity. Employees of Scorgo Coffee & Roastery Co. conduct themselves in a manner that solely upholds the interests of Scorgo Coffee & Roastery Co. in the delivery of products and services to its customers. It must not be inferred or assumed that any employee of Scorgo Coffee & Roastery Co. represents or acts on behalf of any other organisation. We reject any assumption that we are affiliated to any other entity.

1.5.            We refer to our Terms and Conditions or our Agreement as this document. This can be found on our website(www.scorgocoffeeandroastery.co.uk) or by emailing us at info@scorgocoffeeandroastery.co.uk.

1.6.             Business Day: One day other than a Saturday, Sunday or Public Holiday in England when high street banks in London are open for business.  

1.7.             Content: All text, graphics, logos, photographs, images, moving images, (including video), sound, illustrations and other materials, featured, displayed or used or to be featured, displayed or used in or in relation to the Supplier.

1.8.             Data Controller: Has the meaning set out in section 5 of the Data Protection Act 2018.

1.9.            Data Protection Legislation: The UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the General Data Protection Regulation ((EU) 2016/679) and any other European Union regulation relating to privacy in so far as it remains in force in the United Kingdom following the United Kingdom’s leaving the European Union on 1 January 2021.

1.10.         Data Subject: An individual who is the subject of Personal Data.

1.11.          Force Majeure Event: Any event arising which is beyond the reasonable control of the affected party (including but not limited to any industrial dispute affecting any third party, governmental regulations, fire, floor, epidemic, pandemic, government imposition of national or local lockdown, disaster, civil riot or war).

1.12.         Intellectual Property Rights: Rights to inventions and creations of our own intellectual property and copyrighted property such as; business, product and domain names, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for and be granted, and renewals or extensions of, and rights to claim priority from such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world. 

1.13.         Losses: All actual losses, damages, costs, expenses (including reasonable professional advisers’ costs and disbursements, reasonable legal costs and disbursements) incurred by the relevant party. The term loss shall have a corresponding meaning.

1.14.         Parties: Together you and us with no other third party involved.

1.15.         Personal Data: Has the meaning set out in section 5 Data Protection Act 2018 and relates only to personal data, or any part of such personal data, of which the Customer is the Data Controller and in relation to which the Supplier is providing services under this Agreement.

1.16.         Price: The sums to be paid by the customer to us for providing products and services to you.

1.17.          In this agreement unless otherwise specified.

(a) Reference to a party is a reference to a party to this agreement and includes his permitted assignees and the successors in title to substantially the whole of those individuals undertaking.

(b) Reference to a person includes any person, individual, supplier, firm, corporation, government, state or agency of a state, or any undertaking whether having separate legal personality and irrespective of the jurisdiction in or under the law of which it was incorporated or exists.

(c) Reference to a statute or statutory instrument or any of its provisions is to be construed as a reference to that statute or statutory instrument or such provision as from time to time amended or re-enacted.

(d) References to recitals, clauses, paragraphs or schedules are to recitals, clauses and paragraphs of and schedules to this agreement.

(e) ‘Control’ is to be construed in accordance with the Corporation Tax Act 2010 Sections 450, 451 and ‘controlling’ and ‘controlled’ shall be construed: accordingly, and

(f) ‘Includes’, ‘including’, ‘for example’ shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

(g) A reference to writing shall include all formats and methods of writing and delineating via hard copy and digital formats.

1.18.      The recitals and schedules form part of the operative provisions of this agreement and references to this agreement shall, unless the context otherwise requires, include references to the recitals and the schedules.

1.19.      The headings in this agreement are for information only and do not affect the interpretation of this agreement.

1.20.      In the event and to the extent only of any conflict between the clauses and the schedules, the clauses shall prevail. 

1.21.      Perishable Items: All our roasted coffee beans and ground coffee is classed as perishable. After roasting, coffee beans and ground coffee degrades over time due to exposure to air, moisture, heat and light. 

1.22.     These Terms and Conditions should be used alongside all of our Policies.

1.23.     Date of last amendment to this Agreement: 26^th April 2026 and reserve the right to amend or adjust any of our policies at any time whilst maintaining compliance with any laws and legislations.

 

2. Recitals

2.1.        The Supplier is engaged in the business of providing the following products and services:

(a)    Coffee and coffee related products for domestic B2C consumers. 

(b)    A subscribe and save service for coffee for domestic B2C consumers.

(c)    Coffee to commercial B2B customers.

 

3. Principal Duties of the Supplier and Customer

3.1.        In consideration of the payment by the customer, the supplier shall in accordance with the terms of this agreement, carry out the following tasks.

(a)    Provide roasted coffee beans, ground coffee and coffee related products to customers. 

3.2.          The customer acknowledges and agrees that: 

(a)    The supplier does not adopt any risk from the customer; we offer roasted coffee beans and roasted ground coffee that has been suitably prepared in line with the industry standard within the UK. On occasion we may also offer other coffee related products.

(b)    The supplier has no control over legislations or laws. 

(c)    The coffee flavour notes are not added before, during or after the roasting process. The flavour notes are derived from the roasting process where certain reactions take place involving but not limited to the carbohydrates and amino acids naturally held within the raw green coffee beans. Coffee flavour notes are not always guaranteed due to the tastes and palate of individuals. Because the flavour notes are not additives, you may taste different intensities of the flavour notes. 

(d)   The supplier shall not be liable to the customer for any actions associated to risk. You agree to use our products as they are intended.

(e)    It is accepted by the customer that the British Coffee Association has adopted the opinion that the growing, harvesting, transporting and manufacturing processed of coffee production and green coffee preparation pose no allergen risk to the consumer.

(f)     We do not prepare the products that you purchase in an environment where the common allergens listed by the UK Food Standards Agency (www.food.gov.uk/business-guidance/allergen-guidance-for-food-businesses), but we have no control over the environment our products are placed in after they leave our possession. We cannot guarantee that our products do not come into contact with the above-mentioned allergens however, we have a robust cleaning schedule and Standard Operating Procedures (SOP’s). We have been inspected by the Food Standards Agency and given a 5* rating. 

(g)    If you are unsure of any allergen concerns, contact us before purchasing our   products (info@scorgocoffeeandroastery.co.uk).

(h)    We are not liable for any behaviours of the customer 

(i)     We are not liable for any behaviours of anyone who is not an owner or employee of Scorgo Coffee & Roastery Co.

(j)     You acknowledge that we only send our products to legitimate domestic or commercial addresses within the landmass of Mainland United Kingdom. This is categorised as mainland England, mainland Scotland and mainland Wales.

(k)    You acknowledge that we do not send any of our products to any islands of Great Britain, Northern Ireland, the Republic of Ireland, any P.O. Box, BFPO address, any of the UK Overseas Territories or the rest of the world. 

 

4. Payments

4.1.        The customer shall pay the supplier the monetary sum in GBP (£) according to the listed recommended retail price of our products at the time of purchase.

4.2.        Every effort has been made to endure that the representations of descriptions of Goods available at Scorgo Coffee & Roastery Co., Scorgo Coffee & Roastery Co. are not responsible for any variations from these descriptions. This does not include Our liability for mistakes due to negligence on our part and only refers to variations of the correct Goods. All information is correct at the time of being published on our website.

4.3.       The advertised price of all our products is inclusive of all raw materials, labour, and other components but excludes VAT. Our coffee beans and ground coffee products are excluded from VAT. Before you pay, the delivery price will also be made clear for you to see and before you agree to make any payment. 

4.4.       From time to time there may be other products available to purchase from us where VAT must be included. VAT will then be shown next to that product on our website before purchasing and making payment.

4.5.        The terms of payment are: 

(a)    All payments are to be made in advance of any products or services being provided to the customer. We do not offer any credit accounts.

(b)   You may use discount codes that are only legitimately provided to you by us. We do not honour any third-party discount codes that have not been generated from within Scorgo Coffee & Roastery Co.

(c)    You may use store credit that are only legitimately provided to you by us. We do not honour any third-party store credit that have not been generated form within Scorgo Coffee & Roastery Co.

(d)   You may use our subscribe and save service. Subscribe and save is not available on all products. All subscribe and save payments are to be made in advance of any products and services being provided. We do not honour any third-party subscription service that has not been generated from within Scorgo Coffee & Roastery Co. 

(e)    Prior to payment, you must read, understand and agree to our Terms and Conditions and tick a box confirming this to be the case.

 

5. Indemnity

5.1.        The supplier will remain compliant with any laws, legislation or direction set out under UK law and within the supplier’s business insurance.

5.2.       Employees of Scorgo Coffee & Roastery Co. are explicitly segregated from any other public or private organisation and whilst under the time management of Scorgo Coffee & Roastery Co., will only act in the interests of Scorgo Coffee & Roastery Co.

5.3.        Scorgo Coffee & Roastery Co. Ltd. may choose to close customer accounts or refuse service at any time if it believes that by conducting transactions with said customer, Scorgo Coffee & Roastery Co. Ltd. would break any law or place the company in any harmful position.

5.4.        Prior to purchasing products from us, you must tick a box to agree that you have read our Terms and Conditions and our Returns & Refund Policy.

 

6. Data Protection

6.1.       Both parties will comply with all applicable requirements of the Data Protection Legislation from within the UK. 

6.2.       As an eCommerce business, there will be occasions where the customer requests products and services from us and where it is unavoidable for us to gather personal data. In this instance, the Supplier will adhere to the relevant Data Protection and GDPR Legislation.

6.3.       As an eCommerce business, we inherently process the personal data that you provide us when you order our products. However, we do not store the personal data of any individual. Once your order is complete, we do not use, process or store any personal information.

6.4.       Without prejudice to the generality of clause 6.1, the customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the supplier.

6.5.       In reference to section 6 in general, we will not be liable for any misuse or misappropriation of any personal data where the fault is that of the customer or anyone outside of Scorgo Coffee & Roastery Co.

6.6.       When using and/or processing personal data, we will ensure that all necessary and appropriate consents and notices are in place to enable lawful use of the personal data.

6.7.       We may, at any time revise this clause, by replacing it with any alterations or amendments or similar terms to ensure compliance with UK Data Protection Legislation.

6.8.       This Agreement links with our Privacy and Cookie Policy.

 

7. Liability

7.1.       Nothing in this agreement shall operate to exclude or limit Our or the Customer’s liability for:

(a)       Death or personal injury caused by purposeful negligence of the customer; or 

(b)      Fraud; or

(c)     Any other liability which cannot be excluded or limited under the applicable law.

7.2.  Nothing in this agreement shall operate to exclude or limit the supplier’s liability for:

(d)     Death or personal injury caused by purposeful negligence of the supplier; or

(e)       Fraud; or

(f)       Any other liability which cannot be excluded or limited under the applicable law.

7.3.        The customer will not act in a manner that is illegal, immoral, unprofessional or otherwise done to illegally or immorally bring Scorgo Coffee & Roastery Co. or its employees into disrepute.

7.4.        We will not act in a manner that is illegal, immoral, unprofessional or otherwise done to illegally or immorally bring any customer into disrepute.

7.5.        At times, we may publish links or hyperlinks to other websites or external websites to Scorgo Coffee & Roastery Co. We hold no control or ownership of these links or hyperlinks and as such, Scorgo Coffee & Roastery Co. assumes no responsibility for any content held within those links other than hyperlinks. The inclusion of any link or hyperlink to another website outside of Scorgo Coffee & Roastery Co Ltd. as a legal entity does not imply endorsement or affiliation unless explicitly stated. This also applies to any social media platforms owned by Scorgo Coffee & Roastery Co.

 

8. Termination, Refunds and Exchanges

8.1.        For any of our products or services, your and our rights under the Consumer Rights Act 2015 and all active UK law and legislation apply. For any return, refund or exchange, please refer to our Return and Refund Policy or contact us via email (info@scorgocoffeeandroastery.co.uk).

8.2.       Under the Consumer Contracts Regulations 2013 (Reg. 28(2)), the 14-day right of withdrawal does not apply to roasted coffee beans or ground coffee, as these are perishable goods liable to deteriorate rapidly. This does not affect your statutory rights under the Consumer Rights Act 2015. For full details, please see our Return and Refund Policy.

8.3.       Please refer to the subscription policy for information regarding our Subscribe & Save service. This can be found on our website (www.scorgocoffeeandroastery.co.uk) or by checking on your account page or contact us at info@scorgocoffeeandroastery.co.uk.

8.4.       If All aspects of any returns and refunds can be found within our Returns and refunds Policy.

 

9. Force Majeure Event (an event beyond the parties’ reasonable control)

9.1.       Neither party shall be deemed to be in breach of this agreement or otherwise liable to the other party for anything attributable to an event or circumstance beyond the reasonable control of that party (a force majeure event).

 

10. Dispute Resolution

10.1.     Should the customer have a dispute, it is expected that the customer contacts us via email (info@scorgocoffeeandroastery.co.uk) with the following information.

(a)    Exactly what the dispute is and why you have a dispute. 

(b)    Your order number.

(c)    What your reasonable expectations are for a resolution.

This must be done in a polite and professional manner remembering that we are a family-owned business and sometimes mistakes are made but we will always attempt to correct a dispute for our customers.

When communication with us, please treat us with the dignity and respect that you would expect to be given in return.

We aim to respond to all disputes within 24 hours or receiving it and resolve the issue within 5 working days. If this timeframe is unachievable, we will communicate with you to adjust expectations. There may be occasions where we will contact you via the phone to discuss your dispute, but we will always follow up with a written email.

10.2.     We do not accept threats or vulgar language in any capacity, and we reserve the right to ignore any communication where we deem this to be identified. 

10.3.     We do not accept threats of blackmail and the use of social media or any other platform as a weapon or any leverage of blackmail.

10.4.     Any instances or occasions where threats, vulgar language, mistreatment or any unwanted behaviour is observed by any member of staff within Scorgo Coffee & Roastery Co., we will not continue to engage in conversation with the person behaving in that manner. The applies to all methods of communication.

10.5.     We will report all crime and threats of violence to the authorities.

10.6.     Any disputes that cannot be resolved may in the first place be referred to the business owners where a final decision will be made.

 

11. Waiver

11.1.      The supplier does not adopt any risk from the customer in any capacity.

11.2.     The customer does not adopt any risk from the supplier in any capacity.

 

12. Ownership of Content and Copyright

12.1.     Scorgo Coffee & Roastery Co. Ltd has full ownership of all physical and non-physical products, images, video, text, audio and anything attributable to Scorgo Coffee & Roastery Co. Ltd.

12.2.     There is no permission granted for any one person, a group or an entity to have or take ownership of anything owned by Scorgo Coffee & Roastery Co. Ltd. within the law.

12.3.     All Scorgo Coffee & Roastery Co. Ltd. branding and created content belongs to Scorgo Coffee & Roastery Co. Ltd. and anyone found to misuse, mis-represent, abuse or use in any way without permission from Scorgo Coffee & Roastery Co. Ltd., any physical or digital products or branding owner by Scorgo Coffee & Roastery Co. Ltd. will face legal proceedings.

12.4.     Scorgo Coffee & Roastery Co. Ltd. owns the copyright for all its physical and virtual items, logos, slogans, products and all other aspects what is lawfully accepted to be copyrightable under the Copyright, Design and Patents Act 1998.

 

13. Our Intellectual Property, Website, Advertising and Content Creation

13.1.     Scorgo Coffee & Roastery Co. Ltd has full ownership of everything attributable to Scorgo Coffee & Roastery Co. Ltd in the format of its website, all variations of intellectual property, social media platforms, physical items and any digital items.

13.2.     Scorgo Coffee & Roastery Co. Ltd. creates advertising and content creation via a website, social media platforms as well as other organic and non-organic methods. Any errors or omissions are deemed to be classed as unintentional and Scorgo Coffee & Roastery Co. Ltd. withholds the right to change, remove or alter any content created upon discover of any errors. This may include but not be limited to offers, prices, descriptions, competitions, sales and / or anything that is seen as an appropriate method by Scorgo Coffee & Roastery Co. Ltd.

13.3.     By continuing to use our website and purchase products or services from us, you acknowledge that all material under the entities of intellectual property, copyright items, website, advertising and content creation designs, text, logos, icons, images, sounds, sound clips, videos, video clips, data compilations, page payout and underlying code belongs solely to Scorgo Coffee & Roastery Co. Ltd. and is protected by all applicable laws and legislation within the United Kingdom and internationally.

13.4.     In relation to Section 13 of these Terms and Conditions, you have no direct or indirect permission to alter, change, adapt, reproduce, copy, redistribute or store anything belonging to Scorgo Coffee & Roastery Co., in any manner unless explicit written permission has been given by Scorgo Coffee & Roastery Co. Ltd.

13.1.     In relation to any intellectual property, copyright or trademarks belonging to third party entities, the terms of these conditions wholly apply.

 

14. Commercial / Trade Accounts & Customers

14.1.      Section 14 applies to commercial / trade / B2B customers only.

14.2.      The entirety of all other sections of this policy and all other Scorgo policies remains applicable for commercial customers. In agreeing to purchase product(s) from us, you agree to this policy and all other Scorgo policies. Please read our policies fully.

14.3.      We do not offer returns on commercial coffee unless there are manufacturing / production faults. Please contact us at info@scorgocoffeeandroastery.co.uk if you identify any manufacturing / production faults. We keep samples of our batches to ensure consistence and offer quality assurance.

14.4.      Trade Accounts

(a)  Step 1: Enquire using our online enquiry form within the Wholesale page. We will send you a welcome email with the following attachments.

·       Commercial Coffee Registration Form

·       Commercial Coffee Brochure

·       Our Terms of Service

·       Our Shipping Policy

·       Our Privacy Policy

(b)  Step 2: Once you have selected your Scorgo product(s), please complete and return your Wholesale Registration Form to info@scorgocoffeeandroastery.co.uk.

(c)  Step 3: Our business manager will contact you within 2 working days to discuss your account, your requirements and formally open the account.

(d) Step 4: You can now make your first order using your Commercial Coffee Order Form. Make as many orders as you like at your convenience by sending your order form to info@scorgocoffeeandroastery.co.uk.

14.5.      Scorgo Coffee & Roastery Co. do no offer trade credit accounts. All orders must be paid in full before fulfilment is made.

14.6.      The payment options are as follows.

(a)  Bank Transfer

(b)  Credit / Debit Card Payment

(c)  Online payment via our eCommerce website.